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Ordering Information

Prices are subject to change without notice.

To Place an Order: Order online or our order desk is available to take your order anytime Monday through Friday from 8:00 AM to 5:00 PM Mountain Standard Time. The office is closed on Saturday and Sunday. Orders can be placed on our automated answering service for after hours ordering, or you may place your order utilizing the internet. If you choose you may order via fax.
Toll Free Ordering - 800-651-4372
Toll Free Fax Ordering - 866-366-4372

To expedite ordering, please have the following information available; name, bill-to address, ship-to address, quantity and description of each item. Utah residents are required to apply sales tax on all orders. Tax ID and resale number are required for all wholesale accounts.

Payment Methods and Credit Terms: All orders are to be prepaid unless prior terms have been arranged. Your account will be on a "due upon receipt" basis until credit terms have been established. Western Botanicals Inc. accepts most major credit cards, including Visa, Master Card, American Express, and Discover. All Checks or Money Orders should be made out to Western Botanicals Inc. COD orders are subject to an additional charge.

Domestic Shipping & Handling: Western Botanicals Inc. will make every attempt to ship orders within 24 hours from the time the order is placed. Large orders and orders requiring private labeling may take slightly longer. All domestic orders will be shipped UPS ground unless prior arrangements have been made. Orders sent other than ground delivery are subject to increased shipping charges. Orders within the continental United States with totals of over $400.00 will be shipped ground UPS at no additional charge. If your order is in excess of $400.00 and you would like faster delivery service, you will be responsible for any charge above that of standard UPS ground service. Discounts are not applicable on non-current accounts.

Please refer to the map below to estimated amount of business days for standard UPS ground shipping.

International Shipping & Handling: International shipping is available and shipping charges will be added appropriately. We recommend sending all herbal products air as surface shipping may take up to 6 weeks for delivery. Insurance is also advised. Please note that some countries may place restrictions on the importation of certain herbal products. Western Botanicals Inc. will provide reasonable shipping on all international orders.

No Minimum: We have adopted a "no minimums" policy on all of Western Botanicals manufactured products. However bulk herbs are subject to a 4 ounce minimum.

Quantity Price Savings: Discounts are available based on quantity line item ordering. Quantities of 12 to 24 of the same item will receive a 5% discount. Quantities of 25 to 49 of the same item will recieve a 7.5% discount. Quantities of over 50 of the same item will recieve a 10% discount. Contact customer service for additional discounts on orders in excess of 100 of the same item. Discounts are not applicable on non-current accounts.

Returns and Credits: Western Botanicals Inc. guarantees the quality of our product. We take pride in the products that we sell, but if for some reason you are not completely satisfied with your order, we promise to assist you until you are completely satisfied. We will be happy to issue a refund or a replacement, whichever you prefer. Please inspect the products upon delivery and note any damage that has occurred during shipping then call our friendly customer service department for a complete replacement or credit. If you choose to return a product call for authorization and we will send a call tag for the product to be shipped back to us.

To receive a full credit, product must be returned within 30 days of receipt of the product. After 30 days a 20% restocking fee will be applied. After 60 days no returns will be accepted for credit.

Product with private labeling will be subject to a 30% restocking fee.

Private Labeling: We want you to be as proud to display and sell the products that you receive from Western Botanicals Inc. as we are, therefore we are pleased to offer private labeling for all of the products that we manufacture or repackage. A small one time fee of $10.00 per line item product will be charged upon first time purchase. This fee covers the creation of the label wording and the storage within our computer system. Our private labeling consists of a full color label that we have created. We will apply your company's name, address and phone number.

Custom blended liquid extracts: We will be happy to custom blend liquid extracts to your specifications. Since custom blending is labor intensive, we require a minimum order per formula. Please note that additional time may be required to blend a formula. Some restrictions may apply. Call for pricing and additional information.

Custom Encapsulization: We will be happy to custom blend and encapsulate herbal formulations or singles to your specifications. Since custom encapsulizations is labor intensive, we require a minimum order of 15 pounds of product for each product to be encapsulized. Please note that additional time may be required to blend and encpsulate a formula. Some restrictions may apply. Call for pricing and additional information.


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orders@westernbotanicals.com
1-800-651-HERB (4372)
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This web site has not been reviewed by the Food and Drug Administration and is not intended to diagnose, treat or cure any disease or dysfunction. If you have a physical concern, and before taking any herbal supplements, it is recommended that you seek the advice of a health care professional. Self diagnoses may create health concerns and some herbal supplements may have adverse effects when combined with prescriptions, over the counter medications, or other herbal supplements.

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